2/11/2010

Service Desk Operator

Are you the new face at Netlink?
Netlink has been providing the SME market with outsourced IT solutions since 1994. We are looking someone with a passion for IT and a commitment to customer service to join our Service Desk team.
 
Quite simply, we want someone awesome!
 
Service Desk with a difference!
In this role, you will be providing first level support; over the phone, via email and on site.
 
There’ll also be plenty of time to learn and grow your skills while delivering first class customer service.
 
You’ll need:
  • Experience in a corporate Service Desk environment
  • A passion for great customer service
  • Strong problem solving, analytical and research skills
  • Ability to handle a busy environment
  • Excellent written and verbal communication skills
  • Motivation to take on new challenges
  • Strong technical background in general desktop support, Windows (desktop and server), Active Directory, Exchange / Outlook and Networking
 
The following will be advantageous:
  • Relevant qualifications
  • Technical certification (e.g. Microsoft, Cisco, Citrix)
  • Knowledge and experience in ITIL practices (highly regarded)
  • Experience with ConnectWise PSA software
 
Reach your full potential!
People who are passionate about what they do never stop learning. Our Service Desk Manager will support your desire to grow your knowledge by personally assisting you in developing a training strategy.
 
At Netlink, we will encourage you and give you every opportunity to further your professional development.