Remote Support Services (Netlink Help Desk)

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Netlink Group’s premium first level of support. We open at 6:30am and close at 6:30pm, and then we switch to after-hours support. Our 24x7x365 Help Desk is built to global standards (ITIL) and is managed by our highly customisable ITSM (IT Service Management) tools.

Whenever you need support, just call (08 9422 5522)  email support@netlinkgroup.com.au or logon to our Customer Support Portal.

remote-support

Our friendly team of engineers provide a centralised service desk acting as your single point of contact for the ownership and management of your inquiries and support requests.

At Netlink Group we constantly train our help desk engineers to ensure their experience and expertise cover the broadest range of technical issues in order to deliver the highest level of customer satisfaction and understanding of the customer’s ICT environment.

What you get

  • Extended hours of first line support
  • 24×7 availability
  • Rapid response to your requests
  • Request fulfilment

Key benefits

  • A complete history of your ITC service
  • Rapid Escalation if the problem persists
  • Quick resolution within predetermined SLA’s
  • A team to share the service delivery
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