Managed IT Services

Pre-Paid Solutions

If your business has a relatively low dependency on systems or communications support and only requires services on an ad-hoc basis, we have a product to meet your needs. Netlink’s prepaid agreements can be used whenever you need support and are not limited to a specific technology. This gives you the flexibility to use our…

Read More

Managed Workspace Services

The IT function of a workplace requires a full-time commitment – from daily troubleshooting to critical incident management, to planning and forecasting.   Netlink Group’s Managed Workspace Service allows your key staff and leadership to focus on the more strategic and tactical aspects of your business, by managing the most time-consuming elements of your IT…

Read More

Managed Security services

If you’re operating in an information technology environment, security should be your number one priority. At Netlink, we recognise the need for streamlined security services that deliver protection for critical systems, processes and access to valuable data.  To do this, we combine a number of global security platforms to build a complete Managed Security Service…

Read More

Co–Managed IT Solutions

In certain cases, it becomes imperative that we deliver support in a co-managed environment. Whether you are a global company with an internal centralised IT office requiring local support or you have chosen to control certain aspects of your information and communications technology, we have a product for you. Co-managed services allow your business to…

Read More

Managed Network and Telephony services

This service is focused entirely on your network and communication systems including WAN, LAN, Wireless, Voice (telephony), ISP services and bandwidth optimisation. At Netlink, we recognise that networks and telephony usually share the same platform. So we apply a network management management approach to your platform, to ensure that infrastructure integrity is managed and maintained effectively.…

Read More

On-Site Support Services

When problems require hands-on support at your premises, our Service Desk co-ordinates with our Managed Services engineers to be on-site within agreed times. Regardless of what level of service you have, we have engineers ready to come to you. When a problem can’t be resolved remotely, a fully qualified engineer will travel to your premises…

Read More

Remote Support Services (Netlink Help Desk)

Netlink Group’s premium first level of support. We open at 6:30am and close at 6:30pm, then switch to after-hours support. Our 24x7x365 Help Desk is built to global standards (ITIL) and is managed by our highly customisable ITSM (IT Service Management) tools. Whenever you need support, just call (08 9422 5522) email support@netlinkgroup.com.au or logon…

Read More

Proactive Maintenance

At Netlink, our aim is to have your systems running at their full potential and to predict where they might break before it happens.  So our approach to maintenance is two-fold; preventative and proactive. We run regular and routine maintenance that ensures your systems are working at the optimal level needed to conduct your operations.…

Read More