When problems require hands-on support at your premises, our Service Desk co-ordinates with our Managed Services engineers to be on-site within agreed times.
Regardless of what level of service you have, we have engineers ready to come to you. When a problem can’t be resolved remotely, a fully qualified engineer will travel to your premises to fix the problem.
As part of our proactive maintenance of every Managed Service contract, we commit a number of on-site hours, in accordance with your service requirements. These can comprise of set weekly hours or onsite escalations.
What you get:
- Option of regular on-site hours every month
- Predictable times to work within your business operations
- Highly experience engineers to discuss any issues on site
- Rapid response times
- Personal service at your premises
- Access to a team of experts
- Business critical systems upheld
- Expert knowledge of your site and operations
Other Managed IT Services
Whether your business is in a growth, consolidation or acquisition phase we understand that each cycle presents unique technical challenges.
We pride ourselves in providing customisable IT solutions that can be rapidly scaled to ensure you are able to achieve your desired outcomes on time and within budget.