Netlink Group’s premium first level of support. We open at 6:30am and close at 6:30pm, then switch to after-hours support. Our 24x7x365 Help Desk is built to global standards (ITIL) and is managed by our highly customisable ITSM (IT Service Management) tools.
Our friendly team of engineers provide a centralised service desk, acting as your single point of contact for enquiries and support requests.
At Netlink Group we constantly train our help desk engineers to ensure that their expertise covers the broadest range of technical issue and delivers the highest level of customer satisfaction and understanding of the customer’s ICT environment.
What you get:
- Extended hours of first line support
- 24×7 availability
- Rapid response to your requests
- Request fulfilment
- A complete history of your ITC service
- Rapid escalation if the problem persists
- Quick resolution within predetermined SLA’s
- A team to share the service delivery
Other Managed IT Services
Whether your business is in a growth, consolidation or acquisition phase we understand that each cycle presents unique technical challenges.
We pride ourselves in providing customisable IT solutions that can be rapidly scaled to ensure you are able to achieve your desired outcomes on time and within budget.