Netlink Group’s premium first level of support. We open at 6:30am and close at 6:30pm, and then we switch to after-hours support. Our 24x7x365 Help Desk is built to global standards (ITIL) and is managed by our highly customisable ITSM (IT Service Management) tools.
Our friendly team of engineers provide a centralised service desk acting as your single point of contact for the ownership and management of your inquiries and support requests.
At Netlink Group we constantly train our help desk engineers to ensure their experience and expertise cover the broadest range of technical issues in order to deliver the highest level of customer satisfaction and understanding of the customer’s ICT environment.