The communication infrastructure landscape is changing. Cloud services require quality wired and wireless networks, greater bandwidth and lower latency. Traditional telephony is giving way to unified communications and customers expect multi-channel contact centres for better customer service. Converged and optimised communications infrastructure can provide voice, video, multi-channel communications and can change the way organisations do business, by supporting new business models, saving money and helping to improve collaboration and customer satisfaction
The right network and communication technologies should provide tangible business benefits. These include improved productivity and efficiency, lower costs of ownership, better employee collaboration and engagement and improved customer satisfaction and retention. Netlink Group is a specialist in networks, communications and customer collaboration. We can assist with Core & Access Networks, Cloud and Controller Managed Wireless, IP Telephony, Unified Communications, Video Conferencing and Multi-Channel Contact Centre Applications & Tools.