When problems require hands-on support at your premises, our Service Desk Co-ordinates with our Managed Services engineers to be on-site within agreed times.
Regardless of what level of service you have, we have engineers ready to come to you. When a problem can not be resolved remotely, a fully qualified engineer will travel to your premises to fix the problem.
As part of our Proactive Maintenance of every Managed Service Contract, we commit a number of on site hours in accordance with your service requirements. These can be a mixture of weekly set hours as well as service escalations that require the engineer to fix at your premises.